Contact Us
Real humans, real answers. Reach out about an order, a fragrance recommendation, or anything else — we respond within 24 hours.
Customer Care
hello@kaizenfragrance.comGeneral inquiries, fragrance recommendations, and account help.
Returns & Orders
returns@kaizenfragrance.comOrder status, returns, exchanges, and delivery questions.
Press & Partnerships
press@kaizenfragrance.comMedia requests, brand collaborations, and editorial inquiries.
Response Hours
Monday – Friday: 9am – 6pm EST
Saturday: 10am – 4pm EST
Sunday: Closed
All inquiries answered within 24 business hours.
Send a message
A real person reads every message. Expect a thoughtful reply within 24 hours.