Refund Policy

We offer a 7-day return request window for eligible U.S. orders. The 7-day period begins on the date the carrier marks the package as delivered. A return request does not guarantee approval — items must meet the eligibility requirements below.

Returns are generally not accepted for:

• Scent preference or dislike
• Subjective longevity, projection, sillage, or performance concerns
• Skin chemistry differences
• Buyer's remorse or accidental purchase after shipment
• Failure to read product condition, size, concentration, fill level, or final sale status
• Manufacturer reformulation, batch variation, or packaging redesigns (unless a specific batch was expressly guaranteed)
• Minor box wear, scratches, dents, sticker residue, or cosmetic imperfections typical of resale goods
• Items altered, sprayed, decanted, refilled, diluted, opened, emptied, damaged, or tampered with after delivery

Customers are responsible for return shipping costs unless the return is due to verified Kaizen Fragrance error (such as wrong item shipped or an approved defective/damaged claim). Depending on the situation, we may require you to purchase your own trackable return shipping, provide a prepaid return label and deduct the cost from your refund, or provide a prepaid label at our cost for verified company error.

We are not responsible for unauthorized returns, lost return packages, returns shipped to the wrong address, or returns shipped in violation of carrier rules.

All returns are subject to inspection after receipt. We may inspect seal condition, bottle condition, fill level, batch code, cap/sprayer/label/packaging, weight, signs of spraying, decanting, dilution, refilling, leakage, damage, or tampering, and whether the returned item matches the item originally shipped. If the item fails inspection, we may deny the refund, issue partial store credit, deduct fees, or return the item to you at your expense.

Approved refunds are typically processed within 5–7 business days after inspection is complete. Refunds are issued to the original payment method unless we approve store credit or another method. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to verified Kaizen Fragrance error or applicable law requires otherwise. Taxes on qualifying refunded items will be refunded where required by law and supported by our payment processor.

Approved returns may be subject to a restocking fee.

Restocking fees help cover payment processing, inspection, handling, inventory adjustment, shipping materials, and resale loss.

If your item arrives damaged, defective, leaking, or incorrect, contact us within 3 days of delivery confirmation with your order number, photos of the shipping box exterior, inside packaging, product and damage, shipping label, a description of the issue, and any carrier notice or delivery irregularity.

Do not discard packaging or product until the claim is resolved. If the issue is verified as Kaizen Fragrance error, we may offer replacement, refund, store credit, return label, or another remedy required by law.

Lost, stolen, and delivered-but-not-received packages are handled under our Shipping & Insurance Policy. For packages marked delivered but not received, we may require confirmation of shipping address, contact with the carrier, a waiting period for investigation, photos or property evidence, a police report for suspected theft, a signed statement or claim affidavit, and cooperation with shipping-protection or insurance review. Approved claims may result in replacement or store credit rather than monetary refund.

Orders not yet shipped may be canceled at our discretion if the request is received before fulfillment begins. Canceled orders may be subject to a 3% cancellation fee to cover payment processing, unless the cancellation is due to Kaizen Fragrance error or applicable law requires otherwise.

Preorders and sourced items may be subject to a 5% cancellation fee if cancellation is approved before shipment or sourcing completion. If fulfillment is excessively delayed or impossible, we will provide a legally appropriate option (continued waiting, substitution, refund, or store credit).

Orders already in transit cannot be canceled. You may request a return if the item is eligible under this Refund Policy.

We may offer store credit instead of a refund in certain cases. Store credit is issued to your Kaizen Fragrance account or by code, has no cash value, and cannot be transferred or redeemed for cash unless required by law. Store credit may be denied, suspended, or reversed in cases of fraud, chargebacks, abuse, or policy violations.

We do not offer exchanges. If you want a different item, you may place a new order. Eligible items may be returned under this policy if approved.

International orders are final once shipped. We do not accept international returns unless required by law or expressly approved in writing. Customers are responsible for customs fees, duties, taxes, brokerage fees, import restrictions, return shipping costs, seizures, carrier delays, and compliance with local laws. Some fragrance products cannot be shipped internationally due to hazmat, alcohol, carrier, customs, or destination-country restrictions.

If a package is refused, unclaimed, returned to sender, or undeliverable due to customer error, the customer is responsible for original shipping cost, return shipping cost, reshipping cost, any duties/taxes/brokerage/carrier charges, and any applicable cancellation or restocking fees. Refunds for returned packages will be processed only after the item is received and inspected. Original shipping charges are non-refundable unless required by law or caused by verified Kaizen Fragrance error.

We may deny returns, refunds, store credit, cancellations, claims, or future purchases if we suspect return fraud, chargeback abuse, wardrobing, decanting/refilling/dilution/tampering, false damage or authenticity claims, item substitution, shipping fraud, excessive or suspicious return activity, or violation of our Terms of Service.