Privacy Policy

This Privacy Policy explains how Kaizen Fragrance ("Kaizen Fragrance," "we," "us," or "our") collects, uses, discloses, retains, and protects information when you visit KaizenFragrance.com, place an order, create an account, sign up for marketing, submit a sourcing request, sell or consign products to us, contact customer support, submit reviews, or otherwise interact with us.

This Privacy Policy applies to information collected through KaizenFragrance.com, online orders and checkout, customer accounts, customer service communications, email/SMS/marketing signups, reviews and user submissions, sourcing/consignment/seller inquiries, fraud prevention and shipping claims, and social media or advertising interactions that link to this policy. It does not apply to third-party websites we do not control.

Contact & identity: name, email, phone, billing/shipping address, account username, business name, and government-issued ID where required for fraud prevention, high-value orders, seller onboarding, or legal compliance.

Order & transaction: products purchased, order number, cart contents, purchase history, payment status, billing/shipping details, returns and chargeback history, shipping protection or insurance claim info, and customer service notes.

Seller, consignment & sourcing: product descriptions, photos, batch codes, condition details, ownership/source info, purchase documentation, payment/payout info, and authentication notes.

Device, usage & browsing: IP address, device identifiers, browser type, OS, referring URLs, pages viewed, search terms, clickstream, cart activity, approximate IP-based location, and cookie/tracking information.

Marketing & preferences: email/SMS subscription status, product interests, wishlist activity, survey responses, review activity, advertising interactions, and opt-out preferences.

User content: reviews, comments, photos, messages, and feedback you submit, along with your name, username, rating, or date.

Sensitive information: We do not intentionally collect sensitive personal information unless needed for limited purposes such as fraud prevention, payment verification, legal compliance, or seller verification. We do not request Social Security numbers unless legally required.

• Directly from you when you order, create an account, contact us, submit a review, request a return, or sign up for marketing.
• Automatically through cookies, pixels, analytics, log files, and similar technologies.
• From service providers (payment, shipping, fraud, e-commerce, reviews, email/SMS, analytics).
• From sellers, suppliers, consignment, or sourcing partners.
• From publicly available sources for fraud prevention, authentication, dispute review, or compliance.
• From social media or advertising partners, depending on your settings and interactions.

We may use cookies, pixels, tags, local storage, SDKs, and similar technologies to keep the site functional, remember your cart and preferences, analyze traffic, measure marketing, deliver targeted advertising, and prevent fraud. These technologies may be provided by us or by third parties such as e-commerce platforms, analytics providers, advertising networks, social media platforms, or marketing vendors.

Depending on your jurisdiction, you may have the right to opt out of certain targeted advertising or "sale"/"sharing" of personal information. Where required, we will provide a "Do Not Sell or Share My Personal Information" link or similar privacy choices. You can also control some cookies through your browser settings.

If you sign up for email or SMS marketing, we may send promotional messages about products, restocks, sourcing opportunities, drops, discounts, or company updates. Unsubscribe via the link in any email, by replying STOP to SMS where available, or by emailing customercare@kaizen-fragrance.com. Opting out of marketing does not stop transactional or service messages (order confirmations, shipping updates, security notices, policy updates).

Service providers & vendors — e-commerce platforms, payment processors, fraud-prevention tools, shipping carriers, insurance providers, fulfillment, email/SMS, analytics, advertising partners, customer support tools, review platforms, cloud hosting, tax/accounting, and legal professionals.

Shipping carriers & insurance partners — names, addresses, contact details, order details, photos, claim documents, and tracking info to fulfill orders and resolve lost, damaged, stolen, or delayed claims.

Payment, fraud & security partners — processors, networks, banks, chargeback processors, fraud-prevention services, and identity-verification providers.

Sellers, suppliers & sourcing partners — info necessary to complete the transaction, verify authenticity, arrange fulfillment, inspect goods, or resolve disputes.

Legal, regulatory & safety — to comply with law, subpoenas, court orders, carrier or customs rules; to protect rights, property, safety, or security; to investigate fraud or policy violations; or to respond to law enforcement.

Business transfers — in a merger, acquisition, financing, asset sale, reorganization, or bankruptcy.

Kaizen Fragrance does not sell personal information for money. Some privacy laws define "sale" or "sharing" broadly to include certain advertising, retargeting, or cross-context behavioral advertising. If our use of advertising cookies or pixels is considered a sale or sharing under applicable law, you may have the right to opt out via our privacy choices link, cookie preference controls, Global Privacy Control signals where required, or an email request to customercare@kaizen-fragrance.com.

We retain information as long as reasonably necessary for order fulfillment, customer service, returns and chargeback defense, fraud prevention, tax/accounting/legal compliance, seller and authenticity records, warranty and shipping-claim records, security and dispute resolution, and marketing until you opt out. Retention periods vary by data type, legal obligations, operational needs, fraud risk, and dispute history.

We use reasonable administrative, technical, and physical safeguards including access controls, encryption in transit, payment processor security, account protections, vendor controls, fraud screening, and data minimization. No website or transmission method is completely secure — you are responsible for keeping your account credentials confidential and for using secure devices and networks.

Depending on where you live, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Delete certain personal information
• Receive a portable copy of certain information
• Opt out of certain processing, targeted advertising, sale, or sharing
• Limit certain uses of sensitive personal information
• Appeal a denial of a privacy request, where required
• Not be discriminated against for exercising privacy rights

To submit a request, email customercare@kaizen-fragrance.com. We may need to verify your identity before responding, and may deny or limit requests where allowed by law (e.g., security, fraud prevention, tax records, legal claims, chargeback defense, or order fulfillment).

If the California Consumer Privacy Act, as amended by the CPRA, applies to us, California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive personal information uses, and avoid discrimination for exercising those rights. In the past 12 months, we may have collected the following categories:

We do not knowingly sell or share personal information of consumers under 16. Where applicable, we will provide an opt-out method and will honor Global Privacy Control signals where required by law and technically feasible.

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Purchases may only be made by individuals at least 18 years old or the age of majority in their jurisdiction. If you believe a child has provided us personal information, contact customercare@kaizen-fragrance.com.

Kaizen Fragrance is operated from the United States. If you access the site from outside the U.S., your information may be processed in the U.S. or other countries where our service providers operate, where privacy laws may differ. International orders may also require disclosure of information to customs authorities, carriers, brokers, or insurers.

Our website may contain links to third-party websites, social media pages, review platforms, payment pages, or carrier websites. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing information.

We may update this Privacy Policy from time to time. Changes are effective when posted unless a later effective date is stated. Your continued use of the website after changes are posted means you acknowledge the updated policy.